Last updated: May 2026
At Lucky Block Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and play at our platform.
By using Lucky Block Casino, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Account Information: Email address, username, password, and country of residence.
- Identity Verification Data: Documents (passport, ID card, etc.) when required for KYC verification or withdrawals.
- Payment Information: Cryptocurrency wallet addresses and transaction details.
- Technical Data: IP address, browser type, device information, and access times.
- Usage Data: Games played, bets placed, bonuses claimed, and interactions with the platform.
- Communication Data: Messages sent to our support team via live chat or email.
2. How We Use Your Information
We use your data to:
- Create and manage your account
- Process deposits and withdrawals
- Provide customer support
- Offer and manage bonuses (including the Lucky Block casino bonus)
- Improve our games and user experience
- Send important account notifications and promotional offers (you can opt-out anytime)
- Comply with legal and regulatory requirements
- Prevent fraud, money laundering, and ensure platform security
3. Cookies and Tracking Technologies
Lucky Block Casino uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic and improve performance
- Deliver personalized game recommendations
You can manage your cookie preferences through your browser settings at any time.
4. Sharing Your Information
We do not sell your personal data. We may share information only in these cases:
- With trusted service providers (payment processors, game providers, KYC services)
- When required by law or regulatory authorities
- To protect the rights, property, or safety of Lucky Block Casino, our users, or the public
All third parties are contractually obligated to keep your data secure and use it only for the specified purposes.
5. Data Security
We implement strong security measures to protect your personal and financial information, including encryption, secure servers, and regular security audits. However, no system is 100% secure, and we encourage you to use strong, unique passwords.
6. Your Rights (GDPR)
As a player in Germany and the EU, you have the following rights:
- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our support team.
7. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After account closure, we may retain certain data for legal compliance and fraud prevention.
8. International Data Transfers
Some of our service providers may be located outside the EU. We ensure appropriate safeguards are in place to protect your data according to GDPR standards.
9. Children’s Privacy
Lucky Block Casino is intended for users aged 18 and older. We do not knowingly collect data from children under 18. If we discover such data, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. We will notify you of significant changes via email or on the website. Continued use of the platform after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our support team via live chat or email.
Lucky Block Casino is committed to protecting your privacy while delivering an excellent gaming experience.